Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Books with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

• Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused. If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days. Delayed or missing refunds (where applicable) If you have not yet received a refund, first check your bank account again.
  
  Then contact your credit card company, as it may take some time for your refund to be officially posted. Then contact your bank. There is often a processing time before a refund is posted. If you have taken all these steps and still have not received your refund, contact us at contact.lilubu@gmail.com. Sale or promotional items (where applicable) Only normal-price items are refundable. Unfortunately, sale or promotional items are not. Exchanges (where applicable) We will only replace items that are originally faulty or damaged. If you need to replace yours with the same item, please email us at contact.lilubu@gmail.com and send your item to : France.
  Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will know that you have returned their gift. Shipping To return your product, you must send it to the following postal address: France. You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the cost of return postage will be deducted. Depending on where you live, the time taken to receive your exchanged product may vary. If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.